Salesforce SMS Integration
Take over control of customer communication in SMS for Salesforce is a professional application designed for Enterprises that brings Messaging capabilities to your Salesforce CRM. SMStoForce is a zero-code solution that enables Salesforce- native texting. Empower your sales team to engage in meaningful 1 way or 2 way SMS conversations with your customers and create automated flows or marketing campaigns to increase your sales success rate.
Salesforce SMS Conversations
Send individual messages seamlessly using “Conversation View,” a unified window displaying all conversation histories in a single pane. This feature offers a “chat-like” interface reminiscent of popular mobile messaging apps, ensuring a zero-learning curve for end users. It supports convenient filters for chat history, allowing users to sort by dates, words, unread messages, and messages marked as important. Enjoy the benefits of Delivery Reports and auto-refreshed chats. All conversations are neatly stored under the “SMS History” custom object for easy reference and management.
Salesforce SMS Plugin Compatibility
This versatile solution is compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance editions of Salesforce, supporting both Standard and Custom objects. It seamlessly operates on both Lightning and Classic Salesforce versions, and is designed to work with Salesforce Orgs featuring Person Accounts and multi-currencies. Beyond that, it extends its compatibility to Salesforce Communities, Marketing Cloud, Pardot, and Marketo. Furthermore, it is optimized for use on the Salesforce mobile app. Additionally, it efficiently receives incoming alerts through various channels, including the Utility Bar, Audible Notifications on Salesforce, and Email Notifications.
Bulk SMS From Salesforce
Features
Automated/Triggered Texting
Send SMS with Workflows, Process Builders or Apex Methods
Batch Texting - Bulk SMS
Easy Batch Texting via Views, Reports or Campaigns
SMS Templates
Easy to create and customisable with any object or associated fields
Conversational 1-on-1 texting
Threaded text messages on any object with conversation view VF page
Email Alerts on Incoming SMS
Email reply to incoming notification sends SMS response - a must for mobile users
Hyperlink Click Tracking
The app comes with shortlink SMS tracking to identify number of clicks on links in your SMS messages
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